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FAQs
 

Who receives a copy of the purchase receipt when a transaction goes through?

Once a transaction has been completed, the account administrator, the customer and Lumley Jacobs will each receive a copy of the 'purchase receipt'. All documentation pertaining to orders or purchases will be sent to the account administrator using the email address that was supplied on their registration form.

 

When are referral fees paid?

Referral fees are paid monthly by BAC's once cleared funds have been received

 

Can orders and sales be viewed?

The account administrator can view all orders and sales by going to www.lumleyjacobsaffiliates.com and logging onto the system using their username and password. A 'referral fees summary' and an 'invoice statement' will also be sent to the account administrator each month.

 

How can payments be made for orders?

The account administrator can make payments by going to www.lumleyjacobsaffiliates.com and logging onto the system using their username and password. By selecting the 'Account management' option and then 'Affiliate payment' they can view any outstanding orders. Payment can be made by credit or debit card and by cheque.

 

When will clients receive product?

Products are typically delivered direct to the client within 7-14 days of confirmation of cleared funds.

 
Who should be contacted in case of any difficulty with delivery?

If any issues arise affiliates can call the affiliate helpline on 0844 848 7770.


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